FAQ's
How to order?
Not sure how to begin shopping at Brearley.com? Worried about using your credit card online? Fear not. The experience is very similar to real world shopping--but even easier and more convenient. Plus, you won't have to worry about long register lines or wet cleanups on Aisle 9. Shopping Cart Just like a physical store, Brearley.com provides you with a shopping cart. Once you've discovered an item you want, simply click the gray button marked "Add to Shopping Cart." From there, you can begin the basic ordering process. The item will remain in your cart wherever else you decide to go in the store, and you can always remove the item later if you change your mind.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.
When do you charge my credit card?
Your credit card will be charged when your order is shipped from our facilities.
What if I don't want to place an order over the Internet?
To place a telephone order, select the items you wish to order and then, call us at 1-800-563-6544 with your credit card number, name and address. We will then place your order.
Do you charge sales tax?
Brearley.com is located in Reading, Massachusetts.
We are required by law to collect sales tax on orders
shipped to Massachusetts only.
When will I receive my order?
All items are produced to order; this process typically
takes 3 to 4 days after your order is received. Once
the order leaves our location, UPS delivery time within
the U.S. usually ranges from 2 to 7 days. You will
receive an email notification when your product has
been shipped, the email will include a UPS tracking
number, you can track your Brearley.com photograph
by visiting UPS.com.
Can I cancel my order after it has been submitted?
For all orders, we require that you cancel within 24 hours of placing your order. To cancel your order, please contact us at 1-800-563-6544, or via e-mail at cancel@brearley.com
What is the cost of shipping and handling?
Your shipping cost is determined by the total cost of your order. The shipping increments are as follows:
(Shipping to Alaska and Hawaii is and additional $6.00or; to Canada will cost and additional $5.00 (US$)). You will be shown the shipping charges before you submit your order.
Do you ship overseas?
Brearley.com will ship overseas, but you must place your order with at customer service representative by calling 1-800-563-6544.
Do you ship to a post office box?
We cannot accept orders that ship to a post office box. Please ship orders to a street address only.
Can I ship to a different location?
To ship to another address, please enter your address in the billing information field and the shipping address in the shipping information field.
Can I frame a print I already own?
We only frame prints that are purchased through Brearley.com. The print, frame, mat, and glass must all be purchased concurrently.
Can I purchase just a frame, mat, or glass?
We are a custom-framing gallery. We don't sell framing supplies.
Do you offer a catalog?
Yes! You can purchase the entire Brearley Collection catalog by visiting our online store, or call 800-563-6544 or send check or money order for $8.00 to:
Brearley.com
885 Main Street
Reading, MA 01867
Do you sell wholesale?
The Brearley Collection has a wholesale structure to fit your needs, please contact our wholesale department at (781) 944-7580.
What if I forgot my username and password?
If you have forgotten your username or password, go to the Your Account area and click on I've forgotten my password. Enter your e-mail address and your username and password will be sent out to you immediately
What if my order arrives damaged?
If your order arrives damaged, contact our customer service department at 1-800-563-6544 immediately for further instructions. We will ship an identical replacement to you at no additional charge. Please do not discard any of the merchandise or packaging materials. Depending on the value of your order, the materials may need to be returned and inspected.
What is your return policy?
At Brearley.com, we work hard to provide you with the highest quality photographic images. If however, for any reason you are not satisfied with your order from Brearley.com, you may return it within 15 days of receipt and receive a refund. No questions asked. To return your order, simply pack your print in the same packaging it was shipped and return it within 15 days to:
Brearley.com
885 Main Street
Reading, MA 01867
Please be sure to include all the necessary information to process your return such as your packing slip and a note stating the reason for the return. If you do not have the packing slip, please include note with your order number, the first and last name the order was placed under, and the reason for the return. Upon receipt of your merchandise, we will refund the cost of your order less the shipping fees. Also, you must pay your return shipping costs as well.
Is it safe to use my credit card?
Brearely.com uses state-of-the-art secure server software (SSL) to prevent your valuable information from being tampered with or compromised in any way. Our secure server software encrypts the information you enter before it is sent over the Internet. This greatly decreases the ability of outsiders to gain access to, and use your personal data or credit card information.
How does Brearley.com use my personal information?
You have our promise that any personal information you provide will never be used by anyone not employed by Brearley.com. It is not the policy of Brearley.com to loan, sell, or share customer information to anyone.
If you have placed an order at Brearley.com, we may, from time to time, use the e-mail address you provided to send you information about news and offerings from Brearley.com. If you do not wish to receive such updates, please contact us at QA@brearley.com
Contact Information:
Questions/Problems/Suggestions: help@brearley.com
Or contact us using the following:
Brearley.com
885 Main Street
Reading, MA 01867
Toll Free: (800) 563-6544
Fax: (781) 944-9487